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The New Legal Service Delivery Model: The Legal Service Team

January 16, 2018
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Written by Catherine D'Aversa, President,
Legal Resource Consulting Inc.   www.legalresourceconsulting.com favicon

The New Legal Service Delivery Model:  The Legal Service Team

Law firm clients are demanding efficient work process and predictable legal fees in the delivery of legal services.  Clients want to budget for legal services prior to engagement.  How can law firms improve current legal services to deliver the new model of legal services demanded by clients?

Law firms have implemented many strategies to streamline the process and delivery of legal services including:

  • practice specific technology
  • work process systems
  • document automation
  • alternative fees and value-based billing

but law firms have not committed to systematically change the way legal services are processed and delivered.  Law firm leaders surveyed feel that commoditized legal work is a permanent change.  Some law firms have identified strategies for delivering commodity work, but are stopping short of using the same strategies in delivering all legal services.

Law firms are facing two new competitors in the industry.  Corporate clients are now keeping routine legal work in-house by investing in paraprofessionals and technology.  Alternative Legal Service Providers ("ALSP") are also taking work away from law firms.  This is impacting the law firm bottom line.

Is your organization in the best position to compete?  What is missing?  The LEGAL SERVICE TEAM is the vehicle that law firms are missing to remain competitive and retain client work.

Click here to learn the 12 steps to build the Legal Service Team.   LEARN TO BUILD THE LEGAL SERVICE TEAM

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About Catherine D'Aversa

As President of Legal Resource Consulting Inc. (“LRC”) Catherine D’Aversa is engaged by law firms, government legal departments and corporate in-house law departments to improve paraprofessional skills and services using extensive skills developed over more than 32 years in the legal industry. LRC analyses and assesses paraprofessional services within its clients’ organization and provides recommendations on structure, technology, systems, processes and management to improve services standards, productivity and profitability. LRC acts as Project Manager to implement recommendations to enhance paraprofessional skills and services to better meet lawyer and client needs while increasing revenue. LRC delivers professional development workshops on topics such as Docketing Strategies, Practice Management, Practice Development, Project Management, Strategies for Productivity & Profitability, Working as a Legal Professional and Legal Writing and Reporting. Catherine is a contributing author of several legal books and a regular speaker and commentator at business seminars and conferences.
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