The New Legal Service Delivery Model: The Legal Service Team
Law firm clients are demanding efficient work process and predictable legal fees in the delivery of legal services. Clients want to budget for legal services prior to engagement. How can law firms improve current legal services to deliver the new model of legal services demanded by clients?
Law firms have implemented many strategies to streamline the process and delivery of legal services including:
- practice specific technology
- work process systems
- document automation
- alternative fees and value-based billing
but law firms have not committed to systematically change the way legal services are processed and delivered. Law firm leaders surveyed feel that commoditized legal work is a permanent change. Some law firms have identified strategies for delivering commodity work, but are stopping short of using the same strategies in delivering all legal services.
Law firms are facing two new competitors in the industry. Corporate clients are now keeping routine legal work in-house by investing in paraprofessionals and technology. Alternative Legal Service Providers ("ALSP") are also taking work away from law firms. This is impacting the law firm bottom line.
Is your organization in the best position to compete? What is missing? The LEGAL SERVICE TEAM is the vehicle that law firms are missing to remain competitive and retain client work.
Click here to learn the 12 steps to build the Legal Service Team. LEARN TO BUILD THE LEGAL SERVICE TEAM